Covid-19: Business Continuity
Dear partners and customers,
In the context of the fight against the spread of Covid-19 and to respect the decisions made by the French authorities, Prysm’s team is adapting to continue its activity and provide you all the support you need during this period of troubles
Licenses, Quotations, Warranty extensions
For any license activation need, request for warranty or license extensions, you can contact Caroline Rollès: caroline.rolles@prysm.fr.
By default software key licenses will be provided during this period.
The shipment of physical licenses (dongles) will be used only for emergency cases and provided if we can find a transport solution.
Technical Support
For any technical support need regarding the product, we invite you to use our support portal to send us your questions: https://prysmsupport.freshdesk.com. For people who do not have access to the support platform or are working on an out-of-warranty license, please contact our phone desk: +33 4 42 97 14 97.
business information
For any information or commercial support, you can contact :
- Yves Scouman for French-speaking countries: yves.scouman@prysm.fr / +33 7 60 47 59 98
- David Fiorina for other countries: david.fiorina@prysm.fr / + 33 6 68 10 63 74.
further inquiries
Finally, for any other request, our phone desk continues to operate at the usual hours and will forward your requests to the team concerned that will come back to you.
We will keep you informed of any organisational changes that may be linked to the pandemic evolution.
The best to all of you for the coming days.