Industries · Telecare & Critical Services
Telecare puts the safety of vulnerable people on the line, and the service now extends well beyond the pendant alarm. Every call has to be received, qualified, and handled without delay, then documented end to end. EsiVision brings call reception, operator guidance, geolocation and traceability into a single processing chain, available around the clock.
Sector challenges
Doing more with the same teams
Subscribers and devices keep multiplying while operator teams remain the main cost item. Each operator has to handle more calls, without lowering the quality of any of them.
Responsiveness without exception
An unhandled call is a threat to life. Service availability rests entirely on the availability of the technical chain.
Beyond the alarm call
Safe living at home now covers active, mobile seniors as much as the most dependent subscribers. The service is expected to anticipate risk, to extend into everyday support, and to connect with the medical follow-up that telemedicine is beginning to cover.
A widening device landscape
Home units, pendants, fall detectors, GPS trackers, lone-worker devices, video verification: equipment keeps multiplying, and all of it has to surface in the same interface.
End-to-end traceability
Every action must be time-stamped, retrievable, and defensible, from the moment the alert is raised to the moment the case is closed.
Alarm Monitoring · EsiVision
Full VoIP telephony, interactive voice response, and digital audio recording built into the handling interface: the call is received and managed in a single tool, with nothing to synchronize.
Procedures specific to each beneficiary, response sheets, automatic dialing of family contacts and responders: every step is prescribed, none is left to interpretation, and repetitive sequences run on their own, so each operator handles more calls without cutting corners.
Monitored individuals and lone workers located on a dynamic map, with geofencing, corridor tracking, and route calculation, whatever the device type — so mobility outside the home stays part of the service rather than a gap in it.
Mobile responders, technicians, family contacts and emergency services are reached from the handling interface, through automated SMS and email and a web portal — with web services for interfacing with third-party systems.
Complete history of events and actions, detailed step-by-step response reports, automated statistics: what was done, by whom and when, is retrievable for every case.
GDPR compliant. Available on-premise or as a service (SaaS).
Alarm Management System
Alarm & Video Acquisition
Alarm Handling as a Service
