Resources · FAQ
Prysm, its platforms, deployment, compliance, and the partner model: the answers to the questions most often asked.
AppVision is a hypervision and command and control platform, not just a monitoring tool: it is dedicated to control centers, for the day-to-day security management of a site or a group of sites, and federates security, safety, fire, building management, IoT, and energy systems. EsiVision is an alarm monitoring platform: it handles alarm response and runs action guides. It is the business software of the centers that provide 24/7 remote monitoring of large, heterogeneous device fleets, from private homes to sensitive sites — remote monitoring centers, telecare operators, and elevator monitoring companies.
No. AppVision is sold through a network of distributors and system integrators, who deliver the projects. EsiVision is used by service operators who provide monitoring services to their own customers.
No. AppVision federates existing video management systems alongside every other system on site and does not record video. It nevertheless offers capabilities equivalent to those of a VMS, from video wall management to advanced video search.
More than 400 third-party systems are integrated with AppVision, and more than 250 alarm protocols and 150 video protocols with EsiVision, whatever the manufacturer. Prysm sells no hardware. The full list is available in the driver library.
Yes. Drivers are developed by Prysm, or by third parties using the platform’s SDK and APIs. Prysm’s R&D teams review each request.
AppVision is installed on-premise or hosted. EsiVision is installed on-premise or used as a service through EsiConnect.
EsiVision complies with EN 50518 and EN 50136 and is VdS 3534 and VdS 2344 certified; both platforms comply with GDPR. The full list is on the Certifications & Compliance page.
The platforms are designed Cyber by Design, tested through regular penetration tests and a dedicated QA team, and updated as security requirements evolve.
Yes. AppVision is available as a white-label product for distributors, integrators, and manufacturers.
Prysm’s training center delivers AppVision and EsiVision courses, so that partner teams deploy and maintain the solutions on their own.
Support is available 24/7. Partners open and track their requests in Connect Community.
Through the partner program, which covers system integrators, distributors, technology partners, and service operators.
Our teams answer your questions about the platforms, your projects, or the partner program.
