Industries · Remote Monitoring Centers

Every alarm handled, without exception, around the clock.

Remote monitoring centers operate under a double constraint: alarm volumes that keep climbing across a widening range of services, and a regulatory framework that leaves no room for error. EsiVision processes those flows at scale, guides operators through every response, and sustains the service continuity that European standards require.

Sector challenges

What the business demands.

Doing more with the same teams

More connected sites, more device types, sharper activity peaks — while 24/7 operator teams and mobile responders remain the main cost item. Operator productivity has to rise without volume ever dictating the quality of handling.

From security to safety

Intrusion alone no longer defines the business. Fire, access control, lone workers, elevators, video, geolocation, connected devices and telecare are handled from the same floor, and each new service line arrives with its own protocols.

Meeting the standard

European certifications — EN 50518, EN 50136…: compliance is demonstrated continuously, in operations as much as in the software.

De-risking operator actions

Shift rotation, layered procedures, part-time and remote positions, emergency conditions: mishandling remains the leading operational risk.

Alarm Monitoring · EsiVision

A platform built for the most tightly regulated centers.

Multi-protocol reception

A multi-network front-end compatible with more than 250 alarm protocols and 150 video protocols, all built and maintained in-house. Every connected device, whatever the manufacturer, with no technology lock-in.

One platform for every monitored service

Intrusion, fire, access control, lone workers, elevators, video verification, geolocation and telecare are received and handled in the same interface. Opening a new service line does not mean adding another tool.

Automation that frees operators

Verification calls, counter-calls, SMS and email notifications, reports and statistics run automatically. The platform absorbs the repetitive share of the workload, so the center takes on more sites without growing its teams at the same pace.

Guided handling

Every alarm triggers an automated handling protocol. Operators are guided step by step, from qualification to verification through to case closure — from a console on the floor or from a remote position, the interface being fully web-based.

Service continuity

Redundant architecture, 24/7 operation, and degraded-mode call handling: reception and processing continue even when one link in the chain fails.

Documented compliance

Full traceability of operator actions and data changes, detailed response reports, automated operational statistics: the evidence auditors ask for is produced by the platform itself.

Available on-premise or as a service (SaaS) .

See EsiVision against your own use cases.

Our teams review your alarm volumes, your protocols, and your compliance obligations, then walk you through the platform under real operating conditions.

EsiVision overview

Backbone

Alarm & Video Acquisition

M-Suite

Alarm Management System

EsiConnect

Alarm Handling as a Service