Alarm Monitoring
EsiVision processes massive alarm volumes with no performance loss and nothing missed, guides every operator through each response, and holds service continuity 24/7. Available on-premise or on SaaS.
Alarm Ingestion & Processing
Alarm ingestion unifies every alarm and video channel into a single front-end.
Processing turns each alarm into a guided, auditable response.
Zero alarms without a response. Zero operators without guidance. Zero service interruptions.
Availability
Three independent layers of resilience: a redundant architecture, an active multi-server mode, and instant failover with load balancing. Each addresses a different aspect of availability, and together they deliver uninterrupted service continuity.
Compliance
APSAD P3/P5, EN 50518 and EN 50136 compliance built into the platform — for centers already certified, and for those moving up a compliance tier.
Reliability
Protocols developed and maintained in-house, a 24/7 on-call helpdesk, and technical support behind every deployment.
AI-boosted
Automated video alarm filtering and unattended video rounds, with intelligent prioritization and assistance agents on the roadmap. Built to augment operators, never to replace them.
Compliance & Certifications
EsiVision meets the reference standards for alarm receiving centers in France and across Europe.
APSAD P3/P5
Alarm monitoring
EN 50518
Monitoring centers
EN 50136
Alarm transmission
VdS 3534 & VdS 2344
Certified quality
ISO 9001
Quality management
ISO 45001
Health & safety
For centers preparing certification or moving up a compliance tier, Prysm’s teams support the full journey — from technical readiness to audit.
Backbone & M-Suite
Available as a complete suite or as standalone modules, with additional modules added as operations grow.
Backbone
Alarm & Video Acquisition
M-Suite
Alarm Management System
Turns every incoming alarm into a guided, traceable response, in an interface each center configures to its own procedures.
Available on-premise or as a service (SaaS)
Built for real-world operations
Handling massive alarm volumes flawlessly, 24/7 and to certification standards.
Telecare and critical Services
Responsive systems for life-critical monitoring, with full traceability on every call.
Real-time fault detection and intervention tracking, on dedicated protocols.
Alarm Monitoring
For EsiVision and ESIConnect solutions, we work directly with our clients throughout the entire project lifecycle.
From needs analysis to day-to-day platform operations, our teams handle project management, deployment, user training, technical support, and guidance as the platforms evolve.
Our project managers rely on proven methodologies, clear governance, and rigorous tracking of milestones, risks, and actions. Backed by our Operational Excellence unit, they secure deployments and set projects up for success.
Beyond project management, our deployment engineers and technicians support clients through the key phases of each project. Their knowledge of remote monitoring environments, supervision centers, and critical architectures helps secure implementations and speeds up the move to full operation.
Prysm offers technical and functional training tailored to each profile, to participants’ responsibilities, and to real-world operating conditions. It builds team autonomy, eases adoption of the solutions, and strengthens control of day-to-day operations.
For the most sensitive environments, our organization can also provide 24/7 support (depending on the services and service levels contracted), suited to critical activities and service continuity requirements.
Delivery & Support
Our teams assess your operations and walk you through the platform on your own use cases.
