Portal
Request a Demo

Processing · M-Suite

Where every alarm is handled.

M-Suite is the interface your operators work in all day — thin-client, fully web-based, and configured to your own procedures and business continuity plan.

Request a Demo

Technical specifications

Technology

Fully web-based thin client, compatible with Edge and Chrome

Interfaces

Operator workstation (alarm handling) · administration console (configuration and data entry)

Integration

Web services for third-party interfacing

Deployment

On-premise or SaaS

Configured to your center, not the other way round.

Configured to your procedures

Handling paths, escalation and display follow your own operating rules, not a fixed template.

One screen for everything

Alarm, audio, video and telephony handled in a single interface, without switching tools.

Fully auditable

Every data change and every operator action logged, for compliance, dispute and insurance.

Nothing to install

Fully web-based, so a position is available wherever a browser is.

Multimedia integration

Audio, video and telephony are managed centrally rather than through separate tools — with task automation designed to optimize monitoring and keep staffing requirements under control.

Open to AI
Detections from third-party AI video analysis arrive in the operator’s queue like any other alarm, qualified and ready to act on — so enriched detection shortens handling instead of adding another tool to watch.

Functionalities

Automation

  • Automated reports and statistics
  • Automated external communication by email and SMS
  • Intercom control and automatic dialling

Field operations

  • Intervention module
  • Remote controls to the reception front-end and to control units

Configuration

  • Advanced statistical reports module
  • Customizable additional database fields

Additional modules

Web portal

A web portal for installers, partners, technicians and end customers. Essential for remote working: site installation and maintenance, full access to event history, data modification, statistical reports on demand, and replay of timelines, videos and recordings.

Communication management

Send SMS and email directly from M-Suite. Communication with installers improves during equipment testing phases and customer intervention requests, keeping everyone informed as events unfold. Custom merge templates are supported.
Downgraded-mode call management
Manages emergency calls and alarms in downgraded mode, in the event of an M-Suite or third-party monitoring unit failure.

Remote monitoring hand-off

Automatically relays alarm monitoring between an on-site security team and a remote M-Suite monitoring center outside supervision hours. Operators access the site’s floor plan and live or recorded video directly from M-Suite, with every action logged and remote controls available back to the local system.
Geolocation & mapping
Geolocate lone workers, dependent or monitored persons, external intervention teams and vehicle fleets on a dynamic mapping system, whatever the tracker or GPS device. C1 includes geofencing, corridoring and routing.

EsiVision overview

Backbone - Alarm & Video Acquisition

Request a Demo