Industries · Elevator Monitoring

Elevator emergency calls, with no blind spots and no downtime.

The requirement for a permanent link between the cabin and a response service calls for a technical chain that is always available and compatible with the entire installed base. EsiVision receives distress calls, holds the voice link with the person in the cabin, dispatches responses, and documents every event across large, heterogeneous portfolios.

Sector challenges

What the business demands.

Doing more with the same teams

Portfolios keep growing while call-center staffing remains the main cost item. Each operator has to handle more calls without lengthening response times.

A link that never drops

A distress call sent from the cabin has to get through at all times, even when one link in the transmission chain fails.

A heterogeneous installed base

Telealarm units from different generations and brands, elevator-specific protocols, and the retirement of copper lines in favor of IP and SIP: coverage depends directly on protocol compatibility.

Talking to the person in the cabin

Duplex intercom is the defining feature of this equipment. The voice link has to reach the right operator, and hold the caller until help arrives.

Proof of response

Response time, technician identity, fault type: every event has to be documented and retrievable, for the building owner and the inspection body alike — and usable afterward to anticipate maintenance.

Alarm Monitoring · EsiVision

One platform that covers the whole portfolio, old units included.

Installed-base compatibility

Around 40 elevator-specific protocols within a catalog of more than 250 alarm protocols, all built and maintained in-house, over IP and SIP trunk. Alarms are decoded natively over the telecom operator’s SIP trunk, which keeps units in the field usable as copper lines are retired — with no forced replacement.

Duplex intercom management

Interconnection with the center’s telephony routes the cabin’s voice link to the operator handling the incident, slaved to alarm distribution. Hold sequences, built on voice synthesis and speech recognition, keep the caller informed rather than waiting in silence.

Guided, automated handling

Call qualification, voice connection, dispatch and responder follow-up are automated: the platform runs the repetitive sequences, and the operator is guided by instructions specific to each site.

Response tracking & technical history

A web portal for customers, partners and technicians, and team geolocation, give real-time visibility on portfolio status. Every event feeds a technical history per unit, usable to anticipate service calls and to produce statistical reports.

Service continuity

Redundant architecture, 24/7 operation, and degraded-mode call handling: distress calls keep coming through under any circumstances.

GDPR compliant. Available on-premise or as a service (SaaS)

Assess EsiVision against your own portfolio.

Our teams review the makeup of your portfolio, your telealarm protocols, and your service commitments, then walk you through the platform using your real-world cases.

EsiVision overview

Backbone

Alarm & Video Acquisition

M-Suite

Alarm Management System

EsiConnect

Alarm Handling as a Service