Alarm Monitoring · EsiConnect
EsiVision is installed in the customer’s own infrastructure. With EsiConnect, it is also available as a service (SaaS): Prysm receives the alarms and delivers them to the operators’ web browsers, under a contractual service level. The infrastructure to maintain becomes a secure, supervised and scalable service.
Deployment
The platform is installed in the customer’s infrastructure and run by the customer’s teams.
Prysm hosts and operates the platform as a fully managed service, and commits to a service level by contract. The center keeps its operators and its procedures; Prysm takes charge of everything else.
The service covers the three EsiVision businesses: remote monitoring centers, telecare operators and elevator monitoring companies.
EsiConnect
The entire platform is hosted and operated by Prysm.
Part of the platform stays in the customer’s infrastructure; Prysm hosts and operates the rest.
EsiConnect stands by for an on-premise platform and takes over if it becomes unavailable.
The subscription follows the scope covered and the services subscribed, and evolves with the operation.
Service Level Agreement
Every alarm received, and none lost.
Every alarm displayed in the operator’s web browser, ready to be handled, with nothing to install on the position.
A 99.9% availability commitment, written into the contract.
Backups and a disaster recovery plan built into the service, for continuity of operations.
Hosting in France on certified data centers, in a secure environment that meets applicable requirements, with a redundant architecture.
Resources that scale with the operation, updates and supervision handled by Prysm, 24/7 support.
Our teams review your alarm volumes and your continuity requirements, then set out the format and service level that fit your operation.
