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Acquisition · Backbone

One backbone for every alarm and video stream you receive.

Backbone unifies your entire acquisition layer — alarm and video — into a front-end receiver. Up to 400 alarm and video protocols, across every network, camera brand and equipment still in service.

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Built on one common foundation

Cost-optimization

One shared, virtualized infrastructure handles alarm and video while automation absorbs the repetitive share of the workload : your center can take on more sites without growing your costs at the same pace.

Openness

Vendor-neutral integration, bringing every alarm and video source into one interface instead of one per manufacturer.

Continuity

Redundant by design, so a single failure never interrupts reception.

Architecture

100% virtualizable, deploying like any other software in your infrastructure.

Built to receive every alarm, from anywhere.​

Technical specifications

Protocols

250+ alarm protocols

Networks

VoIP SIP, 5G/4G/3G and legacy (GSM/GPRS, ISDN)

Availability

High-availability configuration

Deployment

On-premise or SaaS

Capabilities

Multi-network communication

VoIP SIP, 5G/4G/3G and legacy (GSM/GPRS, ISDN) on a single front-end.
Compatible with most alarm systems on the market
[link to protocol list].
Telephony solutions
interfaces with most existing telephony systems (on-prem IPBX or cloud).
Ready for the end of legacy telecom networks
As private lines and legacy mobile networks are switched off, alarm transmission is moving to IP. Backbone decodes alarms arriving directly over an operator's SIP trunk, and connects natively to the growing range of equipment that transmits over IP — no gateway, no intermediate hardware. A pure software module, deployed in a virtual environment like the rest of the front-end.
Automated call handling
Verification calls, counter-calls, message deposit, intercom: the front-end runs the full call sequence on its own, with an interactive voice server that assists the operator rather than waiting for them. Speech synthesis, dictation and automated transcription turn audio into usable, searchable material. Scenarios are configured to your own procedures — from a simple sequence to advanced, conditional handling.

One video architecture for all your video equipment.

Technical specifications

Video protocols

150+ video protocols

Client

Thin client (user interface), embedded in the monitoring software

Availability

Multi-active server mode with load balancing

Deployment

Standalone or integrated into M-Suite

Capabilities

Multi-user solution

A thin-client interface serving every operator, with no local installation.

Unified reception

Every video reception process handled in a single piece of software.

Live viewing and control

Watch live streams and drive cameras in real time across every site you monitor, from a single interface.

Evidence-grade recording

Every stream retained and replayable, for investigation, dispute and insurance.

No single point of failure

Running several active servers behind the same interface gives the platform its resilience:

  • Simultaneous connection to several servers through the same user interface
  • A double layer of resilience, holding service continuity
  • Load balancing across servers, distributing load and improving resource availability
  • Automatic, instant failover to another active server if one fails — with no operator intervention
Open to video analytics
Backbone ingests detection events from third-party AI video analysis alongside conventional alarms, so enriched detections reach the operator through the same handling path as everything else.

Video wall

Display and share any video stream across one or several centralized or remote screens.

  • Multi-screen display, multi-profile configuration
  • Drag-and-drop interaction through the user interface
  • Web page viewable on smartphone or tablet
  • Multiple display scenarios driven by M-Suite
Integration
Integrates into your production environment either as a widget embedded directly in M-Suite, or as a dedicated second window — depending on how your operators work.

STAND ALONE

MULTI-ACTIVE

MULTI ACTIVE + LOAD BALANCING PROTOCOL

Additional modules

SIP Trunk software interfacing

Responsive systems for life-critical monitoring

Integrated audio recorder

A digital audio recorder synchronized with the alarm reception front-end. RC1 includes an Interactive Voice Response server that plays pre-recorded messages interactively, plus text-to-speech dictation and automated speech recognition, configured to your own scenarios.

Dispatcher

Real-time fault detection and intervention tracking

EsiVision overview

M-SUITE - Alarm Management System

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